Member Terms and Conditions | Himalayan Green Nepal

Himalayan Green Pvt. Ltd, hereafter mentioned as "Himalayan Green", its website https://www.himaligreen.com and associate "Himalayan Green Member App" facilitate to buy and sell goods deemed appropriate by the company. Throughout the suite of our terms and conditions comprising of:

the use of word "Client" refers to the person, organization, or any other entity that is registered (or is trying to register) to Himalayan Green to buy the products listed on our platform. The word "customer"(s), if found, should be interpreted as the synonym of "client" as described above.

The use of the word "member"(s) refers to the person, organization, or any other entity that is registered (or is trying to register) to Himalayan Green to sell the products listed on our platform. The word "vendor"(s), if found, should be interpreted as the synonym of "member" as described above.

The use of word "user"(s) refers to the person, organization, or any other entity who visits or hyperlinks to the Himalayan Green website or Himalayan Green Member App. A member, therefore, subsumes the terms of both "Member" and "User". Likewise, a client, therefore, subsumes the terms of both "Client" and "User".

The use of phrase "Himalayan Green Marketplace" refers to the collection of digital assets including the Himalayan Green website and the "Himalayan Green Member App" that enable buying and selling goods.

This document concerns Member Terms. In this document, "We, Our/s, Us'' refers to Himalayan Green, and "You, Your/s" refers to the concerned member. As a member, you agree to the following articles:

Information Collection
1. You are responsible for providing Himalayan Green with correct personal and business details that include your business name, Personal Account /Identification Number (PAN), phone, email, contact address, and bank details. When any of your personal and business details are updated, you are obliged to notify us of the updated information.
2. You approve storing information mentioned in 1. a.
Product
1. All the information given about a product when creating or editing it must be correct. Any false claim will be taken seriously. If any information was truthful when you entered the information but is no longer true (whatever the reason may be), you are responsible to make the necessary timely update.
2. You ensure that all the products you post/manage on Himalayan Green Marketplace are harvested, produced, processed, and/or packaged in a hygienic, safe, and environmentally conscious manner. For all the raw materials you use, be they self-produced or produced by others, it is your responsibility that the raw materials are collected and/or produced in a hygienic, safe, and environmentally conscious manner.
3. You ensure that all of your products and the raw materials used in them that require harvesting from a natural source have been harvested sustainably.
4. You ensure that all of your products and the raw materials used in them that come from a source that you don't own are collected following fair trade practices. Failure to do so will result in immediate termination of your membership and potential legal charges.
5. You approve storing any/all product-related information provided by you.
Employees
1. You ensure that the employees involved in the production of your products and their raw materials are compensated with benefits and wages above the national minimum. You also promise that the mental health of the employees aforementioned is in no way compromised because of the work associated with you.
Packaging and Delivery
1. You understand that the delivery of the ordered goods shall be arranged by Himalayan Green which may be handled by one or more companies that may or may not be owned by Himalayan Green. In the following articles, the term "Delivery Service Provider" or "Logistics Provider" should be interpreted to mean the entity that handles the delivery of goods ordered in Himalayan Green.
2. You will prioritize bio-degradable, recyclable, and eco-friendly materials in the packaging of your products. You approve of any extra packaging that may be applied by the delivery service provider.
3. An extra packaging fee may be applicable for any unpackaged or improperly packaged items.
4. If you are located inside the service area of the Logistics Provider, the ordered item with proper packaging will be picked up from your business location that is registered in Himalayan Green. If you are located outside the service area of the Logistics Provider, you are required to drop the ordered item with proper packaging at the Logistics Provider collection center. In such a case, you will make arrangements to drop the item off as soon as possible.
5. You can only deliver the item yourself or use another delivery service provider if you have the permit. Such requests will be approved only after the client's consensus.
Refunds and Cancellation
1. You understand that orders that are not yet paid may be canceled at any time before their payment by the client. You will therefore only assume an order as confirmed once it is paid.
2. The client may ask for a refund for an order after it's paid until a certain time after its delivery. All such refund requests will be handled by Himalayan Green by discussing with the necessary parties which may include the Client, Member, and Logistics Provider. The parties will be refunded the amount based on the consensus reached through the discussion. However, if a consensus is not reached, Himalayan Green will decide on behalf of all the parties as it sees just.
3. If a refund request is made by the client claiming a damaged, expired, and/or fake product, an inspection will be done by Himalayan Green of the situation. If you're found guilty, you'll be held liable for all the consequences of the action including financial and legal.
Payment and Fees
1. Himalayan Green may charge up to 10% service charge for the use of Himalayan Green Marketplace. The charge will be inclusive of the transaction/banking costs that might be incurred by Himalayan Green when a client makes a payment for their order. The exact figure of the service fee will be provided to you before becoming a member. When this figure gets updated, you will be made aware of the update. After the update, a new service fee will be applied for only new orders i.e. orders created henceforth.
2. Earning from each order, after deducing the service charges, will be saved on your "Digital Account" in Himalayan Green. From hereon, "Digital Account" should be interpreted to mean the entity that displays your transactions in Himalayan Green. This functionality will be available on the Himalayan Green Member App. This amount will be reflected within a week from the time order is delivered to the client. You may request to withdraw this balance to your bank account when your balance is above a certain threshold. You will be required to pay the transfer fees if any.
3. If a refund request made by the client gets approved after the release of funds to your account, Himalayan Green will make the payment to the client. In such a case, the charge will be applied to your account.
4. If the balance in your Digital Account is negative, it means that you owe that money to Himalayan Green. In such a case, you will have to contact us and ask for instructions on the procedure to make payment. Once the payment is made, you must keep the proof of payment safe and secure.
Non Disclosure
1. You will not disclose any customer information to any third party other than Himalayan Green Service related or otherwise by law.
Breaches of the aforementioned terms may lead to the termination of your membership and services. Himalayan Green Pvt. Ltd will keep the right to govern the Service of Restriction. This Terms and Conditions (Agreement) regulates as a relevant contract and binding service Agreement, /MOU under the contract act of Nepal, in between "You" the Second (Party/s)/Registered Member/ Vendor/s and "We" Himalayan Green Pvt. Ltd Nepal.